Guide to Voice over IP (VoIP)
Voice over Internet Protocol (sometimes referred to as an IP phone) uses the internet to make and receive calls. Unlike a traditional telephone it doesn’t use the telephone network, which routes calls across copper cables connected by telephone exchanges.
BT Business VoIP services include our cloud-based systems: BT Cloud Phone, BT Cloud Voice, and BT One Phone; and our on-premises systems: Quantum, Avaya IP Office, and MiVoice Business.
How does VoIP work?
When you make a call, the VoIP software converts the analogue audio signals into digital data, which it transmits over the public internet or your private IP network. You can make calls from your computer or IP phone to another computer, landlines, and mobiles.
The call quality is the same as landlines.
Although the technology behind VoIP is obviously clever stuff, it’s really ease to use. It’s just the same as using a regular phone so you don’t need to worry about having any special techie skills!
There’s more to VoIP services than just being able to have a conversation on the phone
Spend less with VoIP
- No maintenance costs (compared to a traditional on-premises phone system)
- There’s only one network to manage (you’ll get your voice and data over the same internet connection so you don’t need your old phone network)
- Easy to add more ‘phone lines’ (because the ‘lines’ are virtual, you don’t need an engineer out to install new cabling)
- Reduce travel costs by using web conferencing (instead of holding face-to-face meetings)
Do more with VoIP
- Mobile device integration (you can divert your office phone to your mobile)
- Call management features like call forwarding, routing and transfer, voicemail, and three-way calling
- Audio conferencing
- Video conferencing
- Call monitoring and call recording
- CRM integration (integrate your phone system with your CRM database)
- An online management portal makes managing the system easy and convenient
- Virtual geographic numbers so your business can give the impression of being local even when it isn’t
Be flexible with VoIP
- Employees can hold virtual meetings at the drop of a hat
- Remote working is easier with VoIP systems
- Employees can share data and communicate over Instant Messenger
- If you move you can take your VoIP phone number with you wherever you go (unlike with a traditional landline number, which is tied to your telephone exchange area)